Security Operations Center (SOC)

Located in Rochester, NY, our state-of-the-art Security Operations Center is SAS 70 certified and a secure Enterprise-Class data center. The center has redundant power, ISP connections, and management consoles are staffed 24x7. Our security analysts use correlation engines to identify faults, attacks, and escalate immediately, according to client plan.

Standard Defender Services include remote monitoring, operating system updates, application software support and subscription, timely database updates, administrative support, and next day hardware replacement, Monday through Friday from 8:30 am to 5:30 pm EST.

Defender Pro Services offer management and monitoring services with escalation, rapid response and administrative support, 24 hours per day, 7 days per week. Our SOC staff monitor for attacks and escalate response according to client policy and procedures.